FAQ

Last updated: September 16, 2026

How are shipping times calculated?

Allow 1–2 business days for processing after payment authorization, then an estimated 4–6 business days for carrier transit.

Do you accept change-of-mind and problem returns?

We accept eligible non-defective returns as well as reports of defective, damaged, incorrect, incomplete, or misdescribed goods. The request must begin within 30 days after delivery, and non-defective items must remain new and unused. Exchanges are available when review and inventory allow.

Is return postage free?

A free prepaid label is packed with the order. Contact us if it is missing or lost, and obtain approval plus the accurate return address before mailing. There is no restocking fee.

How quickly is a refund initiated?

Following approval, we process and initiate the refund to the original payment method within 10 days. Bank posting can take longer.

How can I contact the store?

Open Contact Us for product, order, tracking, payment, return, exchange, or privacy support.